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I started with the Methven Group in 2004, in a new role as Customer Service Manager. I work closely with and assist the Sales staff to ensure that each property sold proceeds to settlement as easily and smoothly as possible. Making sure deposits are on time, keys are available, following up questions and requests. My role requires me to liaise with buyers and sellers, building and pest inspectors, solicitors, valuers and mortgage brokers. The "after" sales experience is as important as the "before", when buyers are searching for that right home. Time management is a key skill, one I have come to perfect in such a busy and challenging role. Every day provides new and satisfying challenges, and best of all, the chance to meet so many new people, from all walks of life. Many new friends are made in the course of my job. Methvens pride and appreciation in exacting and high work standards, ethics and excellent service, has rewarded me with two awards, of which I am very proud.